Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tomas Deksnys

Swords,Dublin

Summary

Dynamic Sales and Customer Service Specialist with a strong background in security and e-commerce industries. Skilled in relationship-building, problem-solving, and upselling, ensuring customer satisfaction and business growth. Adept at working in fast-paced, high-pressure environments, handling customer inquiries, and providing tailored solutions.

Overview

9
9
years of professional experience

Work History

Customer service representative

Hunting Giant
Remote, USA
01.2020 - 12.2024

Provided top-tier customer support via phone, email, and live chat, handling average of 70+ daily inquiries.

  • Assisted customers with order processing, product details, returns, and exchanges, ensuring smooth shopping experience.
  • Resolved 80% of customer issues on first contact, reducing escalations and improving retention.
  • Managed and tracked online orders, proactively addressing shipping and inventory concerns.
  • Maintained accurate records in CRM systems, enhancing team efficiency and data accuracy.
  • Collaborated with sales, and marketing teams to reduce order errors
  • Stayed aware of latest industry trends, tailoring sales tactics accordingly.
  • Educated customers on products, promotions, and policies, boosting repeat purchases by 15%.
  • Achieved 95%+ customer satisfaction rating through efficient issue resolution and professional communication.
  • Improved average response time, increasing overall service efficiency.
  • Contributed to FAQ and knowledge base updates, reducing repetitive inquiries.
  • Identified potential sales leads using market research strategies.
  • Participated in regular staff meetings, contributing ideas for improved customer experience.
  • Managed daily sales operations to achieve business objectives.

ASU Officer

DAA
Dublin, Dublin
09.2015 - 11.2019
  • Provided exceptional customer service while ensuring compliance with airport security procedures.
  • Assisted and guided thousands of passengers daily, ensuring smooth and efficient security screening.
  • Maintained professional communication with passengers, addressing inquiries and concerns with patience and clarity.
  • Conducted security screenings using advanced X-ray and scanning technology, ensuring compliance with safety regulations.
  • Worked in fast-paced, high-pressure environment, demonstrating strong problem-solving and conflict-resolution skills.
  • Collaborated with team members and other airport departments, ensuring seamless passenger experience.
  • Managed access control points, ensuring restricted areas were monitored and secured effectively.
  • Maintained detailed records and reported incidents, showcasing strong attention to detail and organizational skills.

Key Achievements:

  • Recognized for outstanding customer service
  • Decreased passenger wait times by 20% by efficiently managing screening procedures.
  • Successfully de-escalated high-stress situations, ensuring positive experience for passengers.
  • Improved team efficiency

Education

Degree in eCommerce Management - Ecommerce

Irish Times Training
Dublin
2012 - 2013

Bachelor's degree in Business Management - Business Management

VU University
Vilnius
1996 - 2000

Skills

  • Customer service
  • Customer support
  • Live Chat, Email & Phone Support
  • E-Commerce
  • CRM software
  • Alternative dispute resolution
  • Order Processing & Issue Resolution
  • Multitasking in Fast-Paced Environments
  • B2C, B2B
  • Sales support
  • Client-Focused approach
  • Patient attitude
  • Dispute settlements tactfulness

Languages

English
Fluent
Russian
Fluent
Lithuanian
Native

Timeline

Customer service representative

Hunting Giant
01.2020 - 12.2024

ASU Officer

DAA
09.2015 - 11.2019

Degree in eCommerce Management - Ecommerce

Irish Times Training
2012 - 2013

Bachelor's degree in Business Management - Business Management

VU University
1996 - 2000
Tomas Deksnys