Provided top-tier customer support via phone, email, and live chat, handling average of 70+ daily inquiries.
- Assisted customers with order processing, product details, returns, and exchanges, ensuring smooth shopping experience.
- Resolved 80% of customer issues on first contact, reducing escalations and improving retention.
- Managed and tracked online orders, proactively addressing shipping and inventory concerns.
- Maintained accurate records in CRM systems, enhancing team efficiency and data accuracy.
- Collaborated with sales, and marketing teams to reduce order errors
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Educated customers on products, promotions, and policies, boosting repeat purchases by 15%.
- Achieved 95%+ customer satisfaction rating through efficient issue resolution and professional communication.
- Improved average response time, increasing overall service efficiency.
- Contributed to FAQ and knowledge base updates, reducing repetitive inquiries.
- Identified potential sales leads using market research strategies.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Managed daily sales operations to achieve business objectives.