Tomas Deksnys

Provided top-tier customer support via phone, email, and live chat, handling average of 70+ daily inquiries.

• Assisted customers with order processing, product details, returns, and exchanges, ensuring smooth shopping experience.
• Resolved 80% of customer issues on first contact, reducing escalations and improving retention.
• Managed and tracked online orders, proactively addressing shipping and inventory concerns.
• Maintained accurate records in CRM systems, enhancing team efficiency and data accuracy.
• Collaborated with sales, and marketing teams to reduce order errors
• Stayed aware of latest industry trends, tailoring sales tactics accordingly.
• Educated customers on products, promotions, and policies, boosting repeat purchases by 15%.
• Achieved 95%+ customer satisfaction rating through efficient issue resolution and professional communication.
• Improved average response time, increasing overall service efficiency.
• Contributed to FAQ and knowledge base updates, reducing repetitive inquiries.
• Identified potential sales leads using market research strategies.
• Participated in regular staff meetings, contributing ideas for improved customer experience.
• Managed daily sales operations to achieve business objectives.

• Provided exceptional customer service while ensuring compliance with airport security procedures.
• Assisted and guided thousands of passengers daily, ensuring smooth and efficient security screening.
• Maintained professional communication with passengers, addressing inquiries and concerns with patience and clarity.
• Conducted security screenings using advanced X-ray and scanning technology, ensuring compliance with safety regulations.
• Worked in fast-paced, high-pressure environment, demonstrating strong problem-solving and conflict-resolution skills.
• Collaborated with team members and other airport departments, ensuring seamless passenger experience.
• Managed access control points, ensuring restricted areas were monitored and secured effectively.
• Maintained detailed records and reported incidents, showcasing strong attention to detail and organizational skills.

Key Achievements:

• Recognized for outstanding customer service
• Decreased passenger wait times by 20% by efficiently managing screening procedures.
• Successfully de-escalated high-stress situations, ensuring positive experience for passengers.
• Improved team efficiency