Ugnė Budžytė

as a flight attendant I:

• Ensure passenger safety and comfort throughout flights.
• Adapt swiftly to diverse situations while maintaining high service standards.
• Respond promptly to passenger needs and inquiries during travel.
• Manage in-flight emergencies through quick thinking and effective problem-solving.
• Maintain composure under pressure when dealing with difficult passengers.
• Interact with a variety of individuals, fostering a positive travel experience.
• Provide high standard of customer service whilst ensuring passenger safety.
• Maintain firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
• Attended training in customer service, conflict resolution tactics and safety and emergency procedures, first aid to remain updated with new requirements and procedures.

• I welcome passengers abroad, provide all the necessary and useful information about traveling in the country so that clients have a pleasant experience during their holidays. Also I familiarize passengers with the country's traditions, culture, and language.

• I ensure a safe, fun, and smooth journey to hotels or the airport, resolve issues that arise during the holiday and provide the necessary assistance.

• I am responsible for leading excursions, during which I ensure that passengers have a pleasant, knowledge-enriching, and safe tour in the country.

• Served guests food and drinks at a bar, restaurant and events
• Ensured compliance with hygiene standards through routine cleaning tasks.
• Showed excellent multitasking skills under high-pressure situations, peak hours and big social events, resulting in efficient service delivery.
• Demonstrated professionalism and patience whilst dealing with difficult customers.
• Welcomed guests with friendly conversation and fun atmosphere.
• Worked collaboratively within a team to ensure smooth operation during peak hours and big events

• Operated till efficiently; managed cash transactions accurately and swiftly.
• I was responsible for food preparation and checking product expiration dates, ensuring fresh and high-Quality food.
• Enhanced customer satisfaction by maintaining a clean and organised service station and outdoors
• Handled difficult situations calmly under pressure, ensured smooth functioning of gas station.
• Restocked shelves in the convenience store, maximised availability of products for customers.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Organised displays to promote inventory and encourage customer purchases.
• Carried out active selling from initial customer greeting.
• Boosted product sales by offering selection guidance to customers.
• Coordinated visually appealing window displays to attract potential customers.
• Handled till operations efficiently, reducing queue times.
• Demonstrated in-depth knowledge of current fashion trends to guide customer choices.
• Conducted inventory checks regularly, minimising stock discrepancies.

• I accepted clothes brought by customers for cleaning, carefully inspected them, and provided advice to customers about cleaning methods.
• Recommended products and services to customers based on requirements.
• Trained and mentored new cashiers
• Resolved customer complaints professionally to ensure happy and satisfied customers