Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Additional Information
Timeline
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Ugnė Karakajūtė

Ugnė Karakajūtė

Vilnius

Summary

I am a responsible and fast-learning HR colleague with a sense for simplifying complex processes and making people feel supported. At Telia Global Services, I’ve been the go-to person for employees across the Nordics and Baltics—translating HR “chaos” I would say into clarity through chats, tickets, emails. From onboarding dashboard design in Workday to Business Travel process simplification, I enjoy optimizing experiences and improving processes. Always ready for challenges and to tackle something new. And of course - keep the vibes positive. But I’d like to keep my espresso macchiato, especially in the mornings.

Overview

7
7
years of professional experience

Work History

HR Generalist

Telia Global Services
03.2023 - Current
  • First-line support for all HR topics via chat, ticketing (Plaza), and email across multiple countries (
  • Workday: extracting reports, proposed improvements, handle absence entries and onboarding flow
  • Leading Business Travel structure project: writing guides, KB articles, update comms, analyze in-depth overall process as well as flow in Workday and booking tool, suggested ideas for simplification;
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Helping to develop and test internal AI chatbot for HR questions
  • Mentored new team members and improved internal documentation
  • Constantly involved in simplifying processes and improving employee experience

Support Associate

Wolt
09.2021 - 03.2023
  • Responded to inquiries from customers, venues, and partners
  • Delivered feedback to teammates and tracked performance metrics
  • Managed multitasking between communication channels and internal tasks
  • Known for fast thinking and adapting tone to different people and issues

CRO Intern

Kilo Health
06.2021 - 07.2021
  • Analyzed user behavior with Google Analytics, suggested A/B tests
  • Worked on blog improvements and Excel reports
  • Used Salesforce for campaign creation and lead management

Marketing Intern

Alma Littera
10.2020 - 02.2021
  • Conducted competitor research and audience analysis
  • Helped build social media content strategies and blog content
  • Brainstormed and pitched new product ideas

Sales Consultant/Cashier

KIKA Group, UAB
01.2019 - 01.2020
  • Assisted customers with personalized recommendations
  • Handled stock, store presentation, and daily operations
  • Kept floor tidy and made sales a positive experience

Teacher’s Assistant

VŠĮ Pupų Pėdelis
01.2018 - 01.2019
  • Supported educators in childcare and classroom organization
  • Communicated with parents and ensured a positive environment
  • Learned the value of patience, empathy, and structure

Education

B.A. - Communication and Digital Marketing

Mykolas Romeris University
12-2021

Skills

  • HR Support & Communication
  • Workday (excel reports area, onboarding, learning, absence tracking)
  • Knowledge management development
  • AI Chatbot Feedback & Testing
  • Internal Comms (Business Travel, HR guides)
  • Content & Social Media Strategy
  • Quick assistance, also would say I know how to 'Google' in our company internal materials and find correct information quickly

Languages

Lithuanian – Native
English – Full professional proficiency (used daily at work)

Hobbies and Interests

Long walks in nature, Reading history books, Cold showers (don’t worry - willingly), Striving for a good cup of coffee

Additional Information

  • Driver’s License: B category (5 years)
  • Software: Workday, Excel, Word, PowerPoint, Google Analytics (basic), Plaza (Service now).

Timeline

HR Generalist

Telia Global Services
03.2023 - Current

Support Associate

Wolt
09.2021 - 03.2023

CRO Intern

Kilo Health
06.2021 - 07.2021

Marketing Intern

Alma Littera
10.2020 - 02.2021

Sales Consultant/Cashier

KIKA Group, UAB
01.2019 - 01.2020

Teacher’s Assistant

VŠĮ Pupų Pėdelis
01.2018 - 01.2019

B.A. - Communication and Digital Marketing

Mykolas Romeris University

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Ugnė Karakajūtė