Vaiva Baranovė
Vilnius
Summary
With more than 7 years of experience in customer support, I am passionate about fostering effective communication with both employees and customers. I consistently prioritize quality and efficiency in all my work, ensuring a seamless experience for all parties involved. I thrive on taking on diverse projects and am always eager to learn and grow, embracing new challenges with enthusiasm and dedication. I made a strategic decision to transition my career path and began learning programming to contribute to meaningful projects and be involved in impactful work.
Overview
10
10
years of professional experience
Work History
Dynamics 365 Functional Consultant
Companial
08.2025 - Current
- Collaboration with partners in order to get the best overview of company's business need.
- Gathering requirements and translating them into tasks for IT using JIRA tool.
Senior Operations Officer in Expense Management Team
DANSKE BANK
04.2023 - 08.2025
- Working with internal employees’ expense management.
- Building a strong communication with them while supporting via Microsoft Teams and Outlook.
- Taking care of complex cases and finding out the best solution to fix them.
Operation Officer in Expense Management Team
DANSKE BANK
10.2019 - 04.2023
- Working with ongoing expense management project.
- Work with Confluence and Jira tools.
- Controlling expense claims.
Junior Operations Officer in Online Banking
DANSKE BANK
02.2018 - 10.2019
- Planning daily work.
- Providing information to another country’s advisors via email or phone.
Sales Consultant
UAB NEW YORKER LIETUVA
04.2015 - 01.2017
- Customer service/counseling.
- Cash register work.
- Work in the hall.
Education
Bachelor's degree - Management of Cultural Events
01.2017
High school diploma - undefined
01.2014
Junior IT Developer Degree - Computer Programming
06-2026
Skills
- MS OFFICE
- JIRA
- CONFLUENCE
- DYNAMICS AX
- SAP CONCUR
- DYNAMICS 365
LANGUAGES
ENGLISH
LITHUANIAN
PERSONAL DETAILS
- Date of birth: 20 Dec 1994
- Nationality: Lithuanian
Timeline
Dynamics 365 Functional Consultant - Companial
08.2025 - Current
Senior Operations Officer in Expense Management Team - DANSKE BANK
04.2023 - 08.2025
Operation Officer in Expense Management Team - DANSKE BANK
10.2019 - 04.2023
Junior Operations Officer in Online Banking - DANSKE BANK
02.2018 - 10.2019
Sales Consultant - UAB NEW YORKER LIETUVA
04.2015 - 01.2017
GIEDRAIČIŲ A. JAROŠEVIČIAUS SECONDARY SCHOOL - High school diploma,
VILNIUS COLLEGE - Bachelor's degree, Management of Cultural Events
TECHIN - Vilniaus Technologijų Ir Inžinerijos Mokymo Centras - Junior IT Developer Degree, Computer Programming