Summary
Overview
Work History
Education
Skills
LANGUAGES
PERSONAL DETAILS
Timeline
Vaiva Baranovė

Vaiva Baranovė

Vilnius

Summary

With more than 7 years of experience in customer support, I am passionate about fostering effective communication with both employees and customers. I consistently prioritize quality and efficiency in all my work, ensuring a seamless experience for all parties involved. I thrive on taking on diverse projects and am always eager to learn and grow, embracing new challenges with enthusiasm and dedication. I made a strategic decision to transition my career path and began learning programming to contribute to meaningful projects and be involved in impactful work.


Overview

10
10
years of professional experience

Work History

Dynamics 365 Functional Consultant

Companial
08.2025 - Current
  • Collaboration with partners in order to get the best overview of company's business need.
  • Gathering requirements and translating them into tasks for IT using JIRA tool.

Senior Operations Officer in Expense Management Team

DANSKE BANK
04.2023 - 08.2025
  • Working with internal employees’ expense management.
  • Building a strong communication with them while supporting via Microsoft Teams and Outlook.
  • Taking care of complex cases and finding out the best solution to fix them.

Operation Officer in Expense Management Team

DANSKE BANK
10.2019 - 04.2023
  • Working with ongoing expense management project.
  • Work with Confluence and Jira tools.
  • Controlling expense claims.

Junior Operations Officer in Online Banking

DANSKE BANK
02.2018 - 10.2019
  • Planning daily work.
  • Providing information to another country’s advisors via email or phone.

Sales Consultant

UAB NEW YORKER LIETUVA
04.2015 - 01.2017
  • Customer service/counseling.
  • Cash register work.
  • Work in the hall.

Education

Bachelor's degree - Management of Cultural Events

VILNIUS COLLEGE
01.2017

High school diploma - undefined

GIEDRAIČIŲ A. JAROŠEVIČIAUS SECONDARY SCHOOL
01.2014

Junior IT Developer Degree - Computer Programming

TECHIN - Vilniaus Technologijų Ir Inžinerijos Mokymo Centras, Vilnius, Lithuania
06-2026

Skills

  • MS OFFICE
  • JIRA
  • CONFLUENCE
  • DYNAMICS AX
  • SAP CONCUR
  • DYNAMICS 365

LANGUAGES

ENGLISH
LITHUANIAN

PERSONAL DETAILS

  • Date of birth: 20 Dec 1994
  • Nationality: Lithuanian

Timeline

Dynamics 365 Functional Consultant - Companial
08.2025 - Current
Senior Operations Officer in Expense Management Team - DANSKE BANK
04.2023 - 08.2025
Operation Officer in Expense Management Team - DANSKE BANK
10.2019 - 04.2023
Junior Operations Officer in Online Banking - DANSKE BANK
02.2018 - 10.2019
Sales Consultant - UAB NEW YORKER LIETUVA
04.2015 - 01.2017
GIEDRAIČIŲ A. JAROŠEVIČIAUS SECONDARY SCHOOL - High school diploma,
VILNIUS COLLEGE - Bachelor's degree, Management of Cultural Events
TECHIN - Vilniaus Technologijų Ir Inžinerijos Mokymo Centras - Junior IT Developer Degree, Computer Programming
Vaiva Baranovė