Viktorija Curanova
Vilnius
Summary
Dynamic customer service professional with a proven track record at Humana, excelling in customer engagement and issue resolution. Recognized for adaptability and teamwork, I effectively utilized CRM software to enhance service delivery and fostered a collaborative environment, ensuring customer satisfaction and loyalty. Reliable and goal-driven, I thrive in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Retail Sales Consultant
Humana
Vilnius
02.2024 - 11.2025
- Assisted customers in product selection and provided information on promotions.
- Processed transactions efficiently using point-of-sale
- Responded promptly to customer inquiries and resolved issues effectively.
- Adapted quickly to changing store policies and promotional campaigns.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Customer Service Consultant
Lidl
Vilnius
01.2021 - 09.2023
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Assisted in training new team members on customer engagement protocols.
- Utilized CRM software to track customer interactions and ensure follow-up.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Collaborated with team members to share best practices and improve overall performance within the department.
Education
High School Diploma -
Radvilu High School
Vilnius, Lithuania 06.2018
Skills
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Reliable and responsible
- Multitasking
- Adaptable and flexible
- Organizational skills
- Goal driven
- Task prioritization
Languages
Lithuanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Upper intermediate (B2)
Timeline
Customer Service Retail Sales Consultant
Humana
02.2024 - 11.2025
Customer Service Consultant
Lidl
01.2021 - 09.2023
High School Diploma -
Radvilu High School