Viktorija Starovoitova

Learning and Development Strategy:

• Collaborate with stakeholders to gather information and support the L&DCOE.

L&D Operations:

• Resolve employee and manager L&D queries and issues, escalating as necessary to L&D Lead or COE as required;
• Monitor quality and standards of learning content in Workday and identify improvement opportunities;
• Work with GBS outsourced provider and Learning Vendors to ensure the Workday Learning catalogue is up to date and content is assigned to appropriate audiences;
• Manage learning feedback processes, analyze evaluations and provide themes to COE;
• Support event scheduling and logistics for global training programs, coordinating with Learning Vendors as required;
• Provide support to the global Graduate Program to drive a consistent and best in class experience for participants;
• Support global vendor management, payments and vendor business reviews for L&D vendors;
• Support license management, contract renewals and integration maintenance processes for L&D systems;
• Provide L&D reporting and respond to L&D metrics and reporting requests;
• Provide additional administration support for L&D activities including translation coordination, learning drive access, ERG financial administration etc.;
• Provide support with ad-hoc/special administration requirements and L&D projects.

Performance Management:

• Execute performance management process and template changes, testing and support with preparation for new performance management window;
• Manage administration aspects of the annual performance, goal setting and feedback cycles;
• Respond to employee and manager performance management queries;
• Distribute global performance management communications to employees, managers and HR informed by COE;
• Support COE to create performance management training/ guidance/toolkits and support with the running of training for HR and Line Managers.

• Provided first point of contact support to incoming calls/e-mails/requests from customers (e.g., associates, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems;
• Recorded inquiries and requests, communicating on resolutions, and updating cases using case management tools;
• Handled any required customer follow-ups and conducting additional researches as necessary;
• Maintained customer contacts until request is resolved, including informing customers of status and resolution;
• Provided accurate, consistent, and timely responses to HR process, system, and policy requests which are considered to be routine requests and require limited research;
• Performed basic administration processing and approval of transactions, data input and verification of required documentation;
• Educated associates on company practices and tools (e.g., intranet, ESS, MSS) to encourage associates to resolve questions on their own by leveraging Associate Self- Service (ESS) and Manager Self-Service (MSS);
• Escalated complex cases requiring interpretation to appropriate Tier 2 Specialist or, if necessary, Tier 3 COE representative;
• Provided document support by managing incoming and outgoing forms, information, etc.; conducting document imaging;- Working to develop an in-depth understanding of the customers' needs;
• Identified and resolving the customers issues and anticipating future needs by explaining/suggesting/providing additional information that customers need to know in order to successfully perform their duties;
• Performed various HR tasks/projects as assigned.

• Received incoming audio and video calls from individuals and legal entities;
• Provided qualitative and complete interpretation (oral translation) of the clients' speech from English to Russian and from Russian to English in the following areas: health, insurance, finance, utilities, tourism, emergency services 911, law enforcement;
• Inserted data (billing information, patient details/requests and other), and information at the beginning/during/after the call;
• Clearly executed customer instructions and management of the conversation;
• Implemented the plan, which was established on monthly/quarterly basis (KPI);
• Attended training programs to improve professional knowledge and interpretation skills.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Increased student motivation by providing timely feedback and recognizing individual achievements.

• Translated grammar books for A1 and A2 language proficiency levels from Russian to English, and from English to Russian.
• Reviewed final work to spot and correct errors in punctuation, grammar and translation.
• Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.

• Translated advertising, informative, and legal documents from Latvian to English.
• Reviewed final work to spot and correct errors in punctuation, grammar and translation.
• Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
• Collaborated with fellow translators to ensure consistency in language usage and style across all documents.

• Translated advertising, informative, and legal documents from Latvian to English.
• Reviewed final work to spot and correct errors in punctuation, grammar and translation.
• Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
• Collaborated with fellow translators to ensure consistency in language usage and style across all documents.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Previous work for the same position: 26/06/2017 - 06/08/2017.