VITALINA CHOLKINA
Vilnius
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Teltonika
07.2024 - 08.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Verified customer information for orderly, up-to-date online systems.
Senior Cabin Crew Member
XFLY
03.2023 - 03.2024
- Conducting pre-flight crew briefing to assign crew positions, review flight conditions, confirm the revision status of flight attendant manuals, review selected emergency procedures, and assess the grooming standard among the crew members
- In the event of a diversion or the requirement for an emergency landing or ditching, coordinate with the captain to obtain the emergency briefing, briefing the cabin crew and supervising the preparation of the cabin and passengers
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Completing and submitting all required forms and paperwork.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Implemented new procedures that enhanced punctuality rates by efficiently completing turnaround tasks between flights.
Training Project Manager
BAA TRAINING
07.2022 - 03.2023
- Assurance of smooth planning and organization of Aviation training
- Constant communication with clients on their inquiries
- Communication and cooperation with other local and international departments, divisions of the company, authorities, and partners
- Taking care of documentation and files according to national and international regulations and requirements
- Constant and proactive search for solutions for problem-solving and process improvement
- Facilitated strong relationships between departments through collaborative workshops aimed at fostering teamwork and improved communication skills.
- Working with company IT systems to monitor and ensure a smooth training management process
- Setting and achieving short-term and long-term goals by the company's strategic goals.
- Ensured compliance with industry standards and regulations through meticulous recordkeeping practices.
- Enhanced employee skill sets by designing and implementing comprehensive training programs.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Senior Flight Attendant
WIZZAIR UK
03.2018 - 07.2022
- Perform pre-flight, through-flight, and post-flight inspections of aircraft emergency, cabin, and galley equipment
- Ensure cleanliness of aircraft interior
- Provide leadership, direction, and assistance during an emergency, including aircraft evacuation, and administering first aid to ill or incapacitated passengers
- Supervise loading and off-loading of aircraft passengers and baggage
- Ensure access to emergency exits
- Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies
- Greet passengers, assist with carry-on baggage stowage, and deliver onboard announcements
- Provide excellent customer service which exceeds passengers' expectations.
Product Development Department Intern
BAA - BALTIC AVIATION ACADEMY
01.2017 - 05.2017
- Maintained accurate records of all departmental files and documents, ensuring easy access to information when needed.
- Managed multiple tasks simultaneously while maintaining excellent attention to detail and accuracy in all deliverables.
- Developing products through insights from market research and customer buying behavior
- Defining the key features, specifications, and requirements of the product based on customer preferences
- Establishing strategies for product pricing and positioning
- Managing the budgets of multi-disciplinary teams involved with product development
- Assisting with product launches and marketing campaigns
- Conducting competitor research to learn more about customers' needs.
- Increased department efficiency by streamlining processes and implementing time-saving strategies.
- Handled sensitive information with discretion while maintaining confidentiality at all times.
Airport Check-In Agent
BGS - BALTIC GROUND SERVICES
05.2016 - 10.2016
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
- Coordinated with other airline personnel to ensure efficient movement of passengers through security checkpoints.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
Education
BACHELOR OF BUSINESS MANAGEMENT - AVIATION MANAGEMENT
KAZIMIERO SIMONAVICIAUS UNIVERSITY
01.2019
BTEC CERTIFICATE - TRAVEL and TOURISM Management
BRACKNELL & WOKINGHAM COLLEGE
01.2015
SECONDARY SCHOOL CERTIFICATE -
SOFIJOS KOVALEVSKAJOS SECONDARY SCHOOL
01.2015
Skills
- Organization and Multitasking
- Relationship Building
- Customer Service Management
- Administrative Support
- Microsoft Office Suite
- Event Coordination
- Document Control
- Quality Standards
- Project Management
Birthdate
10/23/96
Personal Information
Nationality: LITHUANIAN
Languages
Lithuanian, Russian
Native language
English
Advanced
C1
Polish
Elementary
A2
Timeline
Administrative Manager
Teltonika
07.2024 - 08.2024
Senior Cabin Crew Member
XFLY
03.2023 - 03.2024
Training Project Manager
BAA TRAINING
07.2022 - 03.2023
Senior Flight Attendant
WIZZAIR UK
03.2018 - 07.2022
Product Development Department Intern
BAA - BALTIC AVIATION ACADEMY
01.2017 - 05.2017
Airport Check-In Agent
BGS - BALTIC GROUND SERVICES
05.2016 - 10.2016
BACHELOR OF BUSINESS MANAGEMENT - AVIATION MANAGEMENT
KAZIMIERO SIMONAVICIAUS UNIVERSITY
BTEC CERTIFICATE - TRAVEL and TOURISM Management
BRACKNELL & WOKINGHAM COLLEGE
SECONDARY SCHOOL CERTIFICATE -
SOFIJOS KOVALEVSKAJOS SECONDARY SCHOOL
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