Xavier ERRARD
Data Analyst
Vilnius
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Good technical aptitude and knowledge of Python programming language, data analytics and data visualization.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sales Manager for French Speaking Market
AV Projektai
Vilnius
01.2020 - 04.2023
- Answer to new client through phone and chat, presenting products and service features and offerings.
- Achieved established KPI for company and individual performance through teamwork and focus on customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers until delivery of our product.
- Manage over 40 customer call per day
Professional System Administrator
DXC Baltic
Vilnius
02.2016 - 12.2019
- Managed Storage and backup infrastructure. Making sure users had enough space to store their data. Monitoring backups of those data and restoring them on client request
- Resolved issues and escalated problems with knowledgeable support and quality service
- Maintained flexible schedule and responded to after-hours and weekend emergencies
Associate Technician
DXC Baltic
Vilnius
12.2013 - 02.2016
- Provided technical assistance and support remotely. Being on contact with client directly by phone or by email to solve any IT issue that could happened: Installing software, fixing error message, providing any information user could need
- • Provided training to new IT Help Desk Analyst, providing training to new hire about basic issue and every Help desk analyst when new process were implemented
Senior IT Help Desk Analyst
DXC Baltic
Vilnius
10.2011 - 12.2013
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware over phone or email. Creating ticket into service management tool (Remedy or ServiceNow). First point of contact to provide information or solve any IT issue that user could have and if not solve, to transfer to appropriate team
Education
Qualification - Data Analytics
Vilnius Coding School
Vilnius 12.2023 - 01.2024
Some College (No Degree) - Information Technology
Kaunas University of Technology
Kaunas 09.2010 - 06.2011
DUT (two-year University Degree in Technology) - Informatics
IUT Charlemagne
Nancy, France Sep 2008 - 06.2010
Skills
SQL
Certification
ITIL V3 Service Management foundation
Volunteering
Volunteer during Gameon salon in Litexpo, Vilnius in 2018.
Timeline
Vilnius Coding School's Data Analytics Course
01-2024
Qualification - Data Analytics
Vilnius Coding School
12.2023 - 01.2024
Sales Manager for French Speaking Market
AV Projektai
01.2020 - 04.2023
ITIL V3 Service Management foundation
06-2017
Professional System Administrator
DXC Baltic
02.2016 - 12.2019
Associate Technician
DXC Baltic
12.2013 - 02.2016
Senior IT Help Desk Analyst
DXC Baltic
10.2011 - 12.2013
Some College (No Degree) - Information Technology
Kaunas University of Technology
09.2010 - 06.2011
DUT (two-year University Degree in Technology) - Informatics
IUT Charlemagne
Sep 2008 - 06.2010
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