Kotryna Kariniauskaitė
Senior Compliance Analyst
Vilnius
Summary
Experienced Compliance Analyst with a strong background in regulatory compliance and risk management. Proven ability to lead cross-functional teams and manage complex compliance projects. Skilled in developing business continuity plans and ensuring adherence to industry regulations. Adept at liaising with stakeholders and enhancing operational efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Compliance Analyst
Nasdaq
04.2023 - 12.2024
- Led the development and maintenance of Business Continuity Plans, enhancing organizational preparedness.
- Monitored outsourcing agreements to ensure compliance with policy standards.
- Ensuring reporting and escalation are in accordance with the service level agreements and adhere to KPIs.
- Created dashboards to improve visibility into metrics and support strategic decision-making.
- Coordinated regulatory compliance efforts, ensuring timely and accurate reporting in line with MiFID II.
- Facilitated risk workshops to identify and mitigate potential business threats.
- Operational Incident tracking and management.
- Coordinated update process for system failure scenarios (INET, Genium INET).
- Collaborate with cross-functional teams to identify potential risks and vulnerabilities and design effective strategies to mitigate them.
- Contribution to projects and initiatives depending on the business priorities.
Customer Advocacy Generalist
Dexcom
09.2021 - 04.2023
- Reviewing and evaluating complaints as per Standard Operating Procedure (SOP) and taking part in facilitating continuous quality improvements.
- Assisting with the maintenance and monitoring of a variety of cGMP documentation including complaint files, complaint processing system, Medical Device Reporting, corrective and preventive actions (CAPA), and maintenance of other related quality system records as required.
- Preparing documentation and reporting to the different countries Health Authorities.
- Documenting and maintaining records of all complaint investigations in accordance with domestic and worldwide international regulations (e.g. 820, MDD, ISO, Canada, and other countries).
- Completing all required customer complaint-related documentation in an accurate, professional and timely manner.
- Supported internal, external, and third-party audits.
- Daily monitoring work colleagues documentation errors, escalating issues to IT department, solving different type of problems.
- Achieved a consistently high rate of successful case resolutions, ensuring that customer issues were addressed promptly and effectively.
- Ensured adherence to regulatory standards and quality assurance protocols in case handling processes.
Operations Specialist
Intrum Global Business Services
12.2020 - 09.2021
- Execute daily operational tasks, ensuring smooth workflow and adherence to established processes.
- Created work instructions for the segments above from scratch.
- Worked with DS, B2B/IC, Banking Rents segment inside the team.
- Quickly learned other segments tasks/processes to support the segments in need.
- Collaborated on high priority projects with tact and a strong attention to detail such as cross-training through the whole team.
- Worked as an Operation risk driver.
- Created incident analysis as well as action plans for the whole team (all segments) and presented it to smaller teams.
- Registering and analyzing cases in the collection database, working with legal documents/verdicts from courts in Finnish and Swedish languages.
- Data entry into system, control and analysis; written and spoken communication with unit in Finland.
- Trained over 10 people 4 different processes.
- Worked well independently and on a team level to solve problems in a fast-paced and rapidly changing environment.
Content Copywriter
Freelance
01.2016 - 08.2021
- Press releases, articles, descriptions, promotional texts, and descriptions of services and goods for companies.
- Write engaging headlines, taglines, product descriptions, and marketing copy that drive user engagement and conversions.
- Creating content suitable for various social media platforms to engage audiences.
- Collaborate with subject matter experts to translate technical information into easily understandable content.
- Assisting the social media teams and taking responsibility for a brand's written materials including web pages, customer emails, brochures, and sales copy.
- Meet deadlines consistently and manage multiple projects simultaneously in a fast-paced environment.
Education
Additional Studies - Business Management and Administration
Vilnius University
05.2018 - 06.2019
Bachelor of Science - Business Management And Administration
University of Applied Social Sciences
09.2015 - 06.2018
Skills
- Business Continuity Planning
- Effective Time Management
- Great Communication Skills
- Data Analysis
- Delivering Training Programs
- Pre-shift Briefings
- Documentation review
- Critical Thinking
- Excellent Microsoft Office Knowledge
- Cross-Functional Collaboration
- Regulatory Compliance
- Outsourcing
- Internal Auditing
- Compliance monitoring
Timeline
Senior Compliance Analyst
Nasdaq
04.2023 - 12.2024
Customer Advocacy Generalist
Dexcom
09.2021 - 04.2023
Operations Specialist
Intrum Global Business Services
12.2020 - 09.2021
Additional Studies - Business Management and Administration
Vilnius University
05.2018 - 06.2019
Content Copywriter
Freelance
01.2016 - 08.2021
Bachelor of Science - Business Management And Administration
University of Applied Social Sciences
09.2015 - 06.2018
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