Tuaha Chaudhry
Vilnius
Summary
Detail-oriented Partner Support Specialist adept at real-time availability management on the OTA Booking.com, offering personalized support and optimizing settings for heightened bookings.
Experienced Senior Executive with a strong track record in managing a vast affiliate portfolio, implementing reward programs, and driving impactful events. Skilled in addressing operational challenges and enhancing marketing initiatives for increased visibility. Collaborative team player dedicated to fortifying affiliate relationships and boosting brand awareness.
Proactive Project Secretary excelling in comprehensive administrative support, financial operations, and SAP ERP proficiency for efficient project development.
Overview
4
4
years of professional experience
Work History
Partner Support Specialist
Teleperformance
01.2023 - Current
- Assist partners in real-time availability management, guiding them through the platform to update and synchronize their property availability calendars.
- Conduct thorough analysis and troubleshooting to identify and resolve issues related to property listings not being displayed on the Booking.com website.
- Offer personalized support to partners experiencing challenges with property settings, ensuring accurate and appealing property information on the Booking.com platform.
- Initiate regular proactive communication with partners to address potential issues before they impact the property's online presence.
- Provide training on managing property listings, resolving common issues, and leveraging platform features to enhance the partner's overall experience and success on Booking.com.
Senior Executive-Trade
Zameen Media PVT LTD
03.2022 - 07.2022
- Portfolio management of 20k plus affiliates of Affiliate Network channel
- Conduct reward & recognition program for Premium Affiliates
- Procure marketing collateral for affiliates, increasing b2b product profile and market performance nationwide
- Planning and execution of Business Connect & Learning Junction events educating affiliates with regards to business, supporting the sales team secure business from the Affiliate Network
- Raise operational issues in audit and cheque processing in alignment with company's terms
- Revamp and drive marketing initiatives through Affiliate Network for increased visibility
- Ensure the right message is being communicated on Business Connect Events & Property Sales Events to attract prospective affiliates and retain the existing ones
- Support the Marketing Manager create and strengthen affiliate relationships, increase brand awareness, and ensure the satisfaction of Affiliate Network
- Support assistant managers with agency health-checks of the affiliates, minimizing potential operational issues
Project Secretary
Alfanar Company
02.2020 - 02.2022
- Provide comprehensive administrative assistance to project managers and engineers to ensure seamless project operations.
- Develop and sustain construction drawing submittals for the client, Dubai Electric and Water Authority (DEWA), while updating operational records to enhance project management efficiency.
- Interface with vendors, sub-contractors, and professional services personnel to facilitate order reception, direct activities, and convey instructions effectively.
- Generate detailed purchase requisitions in collaboration with site engineers, and initiate capital expenditure requests for site materials and services.
- Oversee financial operations by utilizing SAP ERP to process invoices and expenses, ensuring timely payments for efficient financial management.
- Supervise office inventory processes, encompassing ordering and requisitions, stock management, as well as the receiving and dispatching of shipments.
- Compile project-related data to formulate workflow measurement sheets supporting the progression of project development activities.
- Reconcile project petty cash, encompassing employee expenses, site materials, and services, to ensure accurate financial records.
- Record and document minutes of meetings to preserve a comprehensive record of discussions and decisions.
- Initiate IT ticket requests to the SAP service desk on behalf of the project team, facilitating the resolution of technical issues.
Education
Master of Business Management - Digital Marketing
Vilnius University
Vilnius, Lithuania02.2024
Bachelor of Arts - Mass Communication
Forman Christian College
Lahore, Pakistan02.2020
Skills
- Project Management
- Training & Development
- Database Administration
- Budgeting / Auditing
- Performance Analysis
Languages
English
Proficient
C2
Urdu
Proficient
C2
Punjabi
Proficient
C2
Hindi
Advanced
C1
Extra Curriculars Community Work
Care Foundation, Intern (Student Teaching Experience) Lahore, Pakistan
- Instructed underprivileged students with their studies and extracurricular activities.
- Prepared students for upcoming matriculation examinations leading them to college.
Shaukat Khanum Cancer Hospital, Intern (Resource Development) Lahore, Pakistan
- Provided educational training and assisted with extracurricular activities to children suffering from cancer to promote participation and knowledge acquisition.
- Raised funds for Shaukat Khanum Trust as a volunteer for the resource development department to cater for children suffering from cancer.
Hobbies and Interests
- Social Media Marketing
- UX/UI Designing
- Competitive Sports
Timeline
Partner Support Specialist
Teleperformance
01.2023 - Current
Senior Executive-Trade
Zameen Media PVT LTD
03.2022 - 07.2022
Project Secretary
Alfanar Company
02.2020 - 02.2022
Master of Business Management - Digital Marketing
Vilnius University
Bachelor of Arts - Mass Communication
Forman Christian College
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