Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Gita BRUNYTĖ

VILNIUS

Summary

A professional team member with 10+ years experience in customer service. Areas of expertise include B2B customer service and team management. Represents the establishment with a friendly, professional demeanor at all times. Eager to create a positive customer experience and contribute to a team-orientated environment.

Overview

18
18
years of professional experience

Work History

Customer Service Expert (French)

YARA Lietuva, UAB (EBS)
02.2021 - Current
  • Successfully building and maintaining relations with internal and external customers and also with the colleagues.
  • Always keeping focus on the customer: communicating solutions and follow up on daily tasks
  • Managing billing documents, return and diversion cases to have the quick problem solving
  • Responsible for all transport activities and made sure they are in alignment with SLAs
  • Delivering excellent transport services to meet the requirement of the customer and within the team develop and implemented solutions to increase customer satisfaction.
  • SU (Super User) for Explosive Precursor process
  • Always happy to share my knowledge and provide my support to other team members if needed.

Mom of 2

01.2016 - 02.2021
  • Strongly developed and improved my organizing, patience, tolerance, and multitasking skills

Team Leader/Supervisor

TRANSCOM WORLDWIDE VILNIUS, UAB
08.2012 - 01.2016
  • Successfully lead, coached, trained the team of 15 employees in B2B project
  • Monitored and ensured high work quality to meet SLAs
  • Organized coaching sessions at least for 7 employees per month, monitored their progress, always providing them with feedback on their performance
  • Performed daily administrative tasks (prepared lots of schedules and other documents strictly following law regulations)
  • Directly managed product knowledge
  • Implemented new processes, improved the current ones
  • Ensured smooth workflow and communication in all areas like client, employees and company
  • Created harmonic and friendly atmosphere in multicultural team.

Senior Customer Service Representative/Logistics coordinator

TRANSCOM WORLDWIDE VILNIUS, UAB
11.2008 - 08.2012
  • Performed inbound/outbound calls and back office tasks promptly, accurately, always meeting given SLAs
  • Demonstrated fast issue solving
  • Supported co-workers and my Team Leader, created friendly atmosphere within the team.

Customer Service Representative//Logistics coordinator

TRANSCOM WORLDWIDE VILNIUS, UAB
06.2007 - 10.2008
  • Promptly took up to 50 phone and email inquires per day
  • During the year of 2008, 9 months in a row I was evaluated with the highest working results due to quick learning and strong product knowledge.

Sales Customer Assistant

APRANGA GROUP, UAB
07.2006 - 09.2006
  • Selling clothes, working with customers, monitoring and taking care of warehouse and selling area, ordering new goods.

Education

Bakalauras - Anglų k. filologija

VYTAUTO DIDŽIOJO UNIVERSITETAS
01.2007

Skills

  • Alpega TMS (Transwide Group) Intermediate
  • SAP Intermediate
  • Customer Service Expert
  • Time Management Expert
  • MS Word Expert
  • MS Excel Advanced
  • MS Powerpoint Advanced
  • MS Outlook Expert

Additional Information

Hello Andriau, Ingrida. My name is Gita and I am happy to apply to the position of Senior Customer Service Specialist (French) Yara is looking at the moment. I have found it through internal sources as currently I am interested for a new career opportunities. I hope my experience and skills fit well with your requirements. In my opinion, Yara is an attractive company due to its success, of course, but mainly for its innovative and unique filosophy towards employees and their well-being. Besides, I believe this is a very nice place to work and learn a lot as well. I was working as a Team Leader for four years and successfully lead the team of approx. 15 employees. I have organized monthly meetings and coaching sessions for each member. For me it was important always to provide people with a detailed feedback on their performance, motivate, set goals together, discuss everything they have a concern about. Due to my friendly, but also professional attitude I have created harmonic atmosphere within the team. Besides, I found Team Leader job is very dynamic as you work not only with employees and their objectives but also perform many other day-to-day operations. In my previous job I have prepared many documents, schedules strictly following law requirements and ensured smooth workflow in the areas of employees, client, and company as well. I would appreciate the opportunity to meet with you to discuss how my managing qualifications will be beneficial to your organization's success. Please feel free to call or email me. Thank you for your time, Gita Brunytė

Languages

Lietuvių
Anglų
Prancūzų

Timeline

Customer Service Expert (French)

YARA Lietuva, UAB (EBS)
02.2021 - Current

Mom of 2

01.2016 - 02.2021

Team Leader/Supervisor

TRANSCOM WORLDWIDE VILNIUS, UAB
08.2012 - 01.2016

Senior Customer Service Representative/Logistics coordinator

TRANSCOM WORLDWIDE VILNIUS, UAB
11.2008 - 08.2012

Customer Service Representative//Logistics coordinator

TRANSCOM WORLDWIDE VILNIUS, UAB
06.2007 - 10.2008

Sales Customer Assistant

APRANGA GROUP, UAB
07.2006 - 09.2006

Bakalauras - Anglų k. filologija

VYTAUTO DIDŽIOJO UNIVERSITETAS
Gita BRUNYTĖ